The QSW Laundromat app makes campus laundry effortless. Secure OTP login, instant QR drop-offs, real-time tracking, and simple pickups. Join today and take control of your laundry cycles.
OTP-based sign-in gets you started in seconds, without passwords or delays.
Track every stage of your order from creation to pickup in real time.
Feedback and smart return handling keep every laundry experience consistent.
These simple rules help keep your order flow clear, transparent, and easy to manage from the app.
Feedback and complaints can only be submitted within 48 hours of a successful delivery. Once this window closes, the option will no longer be available. If you are satisfied with your delivery and place a new order, the feedback and complaint option for the previous order will be hidden. You can find the feedback button directly in the Orders section next to the Delivered status.
Students are permitted to have only one active order at a time. You will not be able to place a new order until your current ongoing order has been officially marked as delivered.
Orders cannot be deleted once they are placed, but they can be updated. For your convenience, you can increase or decrease the clothing count to match what is actually in your laundry bag before handing it over to the laundromat. For example, if you initially placed an order for 4 items but decide to send 5, simply click Update Order to add the extra item.
These guidelines help ensure safe handling, smooth operations, and better laundry results for everyone.
From a secure login to fresh, folded clothes at your doorstep, every step is designed to be fast, transparent, and stress-free.
No passwords to remember. If your number is registered with the campus, simply enter it to receive a secure OTP and log in instantly.
Check your Cycle Used on the Home screen, tap New Order, and choose the clothes you need washed from the popup list.
Take your laundry bag to the designated QSW point. Show the unique Order QR Code from your app to our agent.
Relax while we do the work. Track your order through our detailed View Orders screen.
Show your QR code to collect your clothes. Afterward, submit your feedback to help us maintain top quality.
We care about your clothes. That's why every delivery ends with a comprehensive feedback prompt directly within the app. Your input directly affects our service standards. If you miss a delivery, don't worry—our automated return tracking keeps your clothes safe until the next ready notification.
Rate Washing, Ironing, Delivery Timeliness, and Staff Behaviour. Submit complaints or suggestions instantly.
Unable to reach the agent? The order status changes to "Returned". You'll get a notification when the next delivery slot is ready.
A clean bottom navbar (Home, My Orders, NewOrder, Profile) gives you instant visibility of Recent Orders and Cycle usage.
Every screen is crafted to make laundry management feel simple, clear, and surprisingly enjoyable from the first tap.
Secure OTP Login
Home Dashboard
Select Items
Scan at Drop-off
Manage Profile
Secure OTP Login
Home Dashboard
Select Items
Scan at Drop-off
Manage Profile
Students can jump into the Laundromat experience in seconds, while staff can manage pickups, scans, and processing with the Agent app.
For Students: Book orders, track cycles, and pick up laundry.
For Staff: Scan QR codes, manage orders, and process laundry.
